Terms & Conditions

Terms & Conditions

Thank you for visiting us at www.makemymeal.ae a website owned and operated by Sigma Stride FZC ("Sigma Stride","Makemymeal", "us", "we" or "our"). "you" or "your" refers to you as the user of our website.

This website makes available information about our business, latest promotions, group information, business development, membership programme, job opportunities, online services and contact information.

1. Agreement Between the Customer (Customer) and Makemymeal.ae

This Web site is offered to you, the customer ("You"), by Makemymeal.ae. ("Us", "We", "Makemymeal.ae") conditioned on your acceptance without modification of the terms, conditions, and notices contained in this agreement ("Agreement"). Your use of this Web site constitutes your agreement to all such terms, conditions, and notices.

2. Validity of and Payment for Orders

When a customer submits an order to Makemymeal.ae's web site, the order is considered valid upon submission. Once your order is submitted to Makemymeal.ae, we will be responsible for delivering your order in a timely manner. The customer is responsible for immediate payment in full when the product is delivered. Customer is responsible for payment of all goods and services Customer orders, including the cost of any and all additional items Customer adds to the Customer's order. In the event the Customer fails to timely pay for the additional goods and/or services, Makemymeal.ae reserves the right to pursue the Customer by any and all legal means to collect on amounts due and owing.

3. Transmission of Order to Restaurant

Makemymeal.ae will be responsible for transmitting orders placed on our site to restaurants in a timely manner after submission. Makemymeal.ae is not responsible for any delay in transmission of such order due to failures of telecommunications media utilized by Makemymeal.ae or by restaurants. Customer acknowledges that delays may occur in transmission of any Makemymeal.ae order and agrees to hold Makemymeal.ae and its employees and agents harmless as stated in paragraph 9 below.

4. Copyright and Trademark Notices

Web site text, illustrations, design, selection, arrangement, and underlying technology, including magnetic translation and digital conversion are Makemymeal.ae Web site content, design, and underlying technology are proprietary to Makemymeal.ae and are also protected by relevant intellectual property laws, including trademark, trade secret, trade dress and other applicable law. Permission is granted to make a single electronic copy for the purpose of viewing the materials on this Web site by means of computer, and to print single hard copies of screen prints solely for personal use and reference. Any other copying, printing, modification, forwarding, or other use of these materials, whether or not commercial in nature, is strictly prohibited without the express prior written permission of Makemymeal.ae. Makemymeal.ae and Makemymeal.ae is service marks of Sigma Stride FZC. Other trademarks, service marks, trade names, business names and brand names that may be used on this Web site are the property of their respective owners.

5. Restricted Use

If you are a Customer interested in submitting a purchase request, this Web site is for your personal and noncommercial use or for your commercial use to the extent of ordering services and/or goods for or relating to your business. Customer may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, gather, or compile any information (including customer contact information), software, or services obtained from this Web site without the prior written consent of Makemymeal.ae.

6. Software Available for Download

Any software that is made available to download or use from this Web site ("Software") is the copyrighted work of Makemymeal.ae and/or its suppliers. Your use of the software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the software ("License Agreement"). You may not install or use any software that is accompanied by or includes a license agreement unless you first agree to the license agreement terms. For any software not accompanied by a license agreement, Makemymeal.ae hereby grants to you a personal, nontransferable license to use the software for viewing and otherwise using this Web site in accordance with these terms, conditions and notices, and for no other purpose. Please note that all software, including without limitation all HTML code, Java code, and Active X controls contained in this Web site, is owned by Makemymeal.ae and/or its suppliers and is protected by copyright laws and International treaty provisions. Any reproduction or redistribution of the software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT. You acknowledge that the software and any accompanying documentation and/or technical information are subject to applicable export control laws and regulations of the U.S.A. You agree not to export or re-export the software, directly or indirectly, to any countries that are subject to U.S.A. export restrictions.

7. Conditions for Use of Makemymeal.ae

You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this Web site in accordance with all terms and conditions herein. You agree to supervise all usage by minors of this Web site under your name or account. You also warrant that all information supplied by you or any member of your household is true and accurate. Without limitation, any speculative, false or fraudulent orders or service requests are prohibited. You agree that the services of this Web site shall be used only to request legitimate price and purchase information for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the services offered by the Web site may result in you being denied access to such services. Overuse means to order or use a service more often than is customarily adequate for a single user, to exceed one's ability to receive services, or to otherwise impede the ability of a service provider to service other customers adequately. Abuse means to place false orders on our Web site, to attempt to tamper with the Web site or to modify any part of the site structure or underlying programming code, to verbally or physically abuse any Makemymeal.ae service provider who renders service, to refuse payment for any valid order submitted to the Web site, and any other forms of abuse to the Web site recognized by local, state and federal laws.

8. No Unlawful or Prohibited Use

As a condition of your use of this Web site, you warrant to Makemymeal.ae that you will comply with all applicable laws, statutes, ordinances and regulations regarding your use of our service and any related activities. In addition, you warrant that you will not use this Web site in any way prohibited by these terms, conditions and notices.

9. Release and Indemnification

Customer should handle any and all disputes between restaurants and Customer directly with that restaurant, or Customer. In the event that you have a dispute with one or more restaurants you release Makemymeal.ae (and our agents and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. You agree to indemnify, defend and hold Makemymeal.ae and its affiliates, licensors and suppliers harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to the violation of this contract or use of the Web site.

10. Links to Third-Party Web sites

This Web site may contain links to Web sites operated by parties other than Makemymeal.ae. Such hyperlinks are provided for reference only. Makemymeal.ae does not control such Web sites and is not responsible for their contents. Makemymeal.ae's inclusion of hyperlinks to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators.

11. Right to Refuse Service

Customers will be notified before any changes/termination, In case Users are found Illegal/or inappropriately accessing the site, Makemymeal.ae will terminate account/access without cause or notice.

12. Disclaimer


13. No Warranty


14. Limit of Liability

We do not guarantee continuous, uninterrupted or secure access to our services, and operation of our Web site may be interfered with by numerous factors outside of our control. IN NO EVENT SHALL Makemymeal.ae AND/OR ITS SUPPLIERS BE LIABLE FOR LOST PROFITS OR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THIS AGREEMENT, WITH ANY DELAY OF OR INABILITY TO USE THIS WEB SITE, WITH ANY INFORMATION, SOFTWARE, PRODUCTS, OR SERVICES OBTAINED THROUGH THIS WEB SITE, OR OTHERWISE ARISING OUT OF THE USE, OR INTENDED USE, OF THIS WEB SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF Makemymeal.ae OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. Because some states and jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

15. Modification of the Web site

Makemymeal.ae (and/or its suppliers) reserves the right in its sole discretion to improve, modify or remove any information or content appearing on the Web site. Makemymeal.ae may discontinue or revise any or all aspects of the Web site in its sole discretion and without prior notice. If user is found illegal/inappropriately accessing the website, Makemymeal.ae has the right to terminate the account/access without cause or notice.

16. Modification of These Terms of Use

Makemymeal.ae reserves the right to change the terms, conditions, and notices under which this Web site is offered at any time. Modification of this contract will be deemed effective upon publication on the Web site with respect to any Customer actions, communications or transactions occurring after said date. It is your responsibility to check terms and conditions of this Agreement at the time of each use.

17. General

This website will be governed by the law of UAE. Use of this Web site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, brokerage, or agency relationship exists between you and Makemymeal.ae as a result of this agreement or use of this Web site. Makemymeal.ae's performance of this agreement is subject to existing laws and legal processes and nothing contained in this agreement is in derogation of Makemymeal.ae's right to comply with law enforcement requests or requirements relating to your use of this Web site or information provided to or gathered by Makemymeal.ae with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. This agreement constitutes the entire agreement between the Customer and/or Service Provider and Makemymeal.ae with respect to this Web site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Makemymeal.ae with respect to this Web site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Use of this Web site constitutes agreement with the terms and conditions described in this document. Any rights not expressly granted herein are reserved.

18. Platform for interaction

The Site is only a platform for interaction whereby users may meet and interact with one another for the purpose of the sale and purchase of items. Makemymeal.ae does not buy or sell items. Makemymeal.ae is not and cannot be a party to or control in any manner any transaction between two users of the Site and cannot guarantee that a restaurant will complete a transaction or accept the return of an item or provide any refund for the same. You will not hold Makemymeal.ae responsible for other restaurants’ content, actions, or inactions, or items or Information they list or post.
Makemymeal.ae has right to post any information, documents, software, designs, graphics, etc. (such as the messages, poets, reports/news, file posted to the bulletin board) which are member generated and uploaded to the system by the members and/or to transmit them to another place within the site deemed as appropriate by Makemymeal.ae. It is probable that this information is copied and/or posted by other users. In such cases, the users shall not demand any royalty from Makemymeal.ae In particular: Makemymeal.ae is not responsible for any non-performance or breach of any contract entered into between users and does not transfer legal ownership of items from the restaurants to the customers. The contract for sale of any item shall be a strictly bipartite contract between the restaurants and the customers. At no time shall any right, title or interest over any item vest with Makemymeal.ae nor shall Makemymeal.ae have any obligations or liabilities in respect of such item or the contract between the customers and restaurants. Makemymeal.ae is not responsible for unsatisfactory or delayed performance, losses, damages or delays as a result of items which are unavailable.
Makemymeal.ae is not required to mediate or resolve any dispute or disagreement between users. Makemymeal.ae has no control over and does not guarantee the quality, safety or legality of items listed on restaurants, the truth or accuracy of restaurants’ content or listings, the ability of restaurants to sell items, or the ability of customers to pay for items. Makemymeal.ae does not make any representation or warranty as to the attributes (including but not limited to quality, worth or marketability) of the items proposed to be sold or purchased on the Site. In particular, Makemymeal.ae does not implicitly or explicitly support or endorse the sale or purchase of any items on the Site, nor is Makemymeal.ae a supplier or manufacturer of any items sold by users or purchased by users. Makemymeal.ae does not make any representation or warranty as to the attributes (including but not limited to legal title, creditworthiness, or identity) of any of its users.
The Site may include links to third party websites that are controlled by and maintained by others. Makemymeal.ae cannot accept any responsibility for the materials or offers for goods or services featured on such websites and any link to such websites is not an endorsement of such websites or a warranty that such websites will be free of viruses or other such items of a destructive nature and you acknowledge and agree that makemymeal.ae is not responsible for the content or availability of any such sites. However you acknowledge and agree that you may not include links in any user-posted content on the Site. Users shall independently agree upon the manner and terms and conditions of delivery, payment, and insurance as between each other and Makemymeal.ae holds no responsibility in respect of such arrangements. Makemymeal.ae accepts no liability for any errors or omissions, whether on behalf of itself or third parties. Makemymeal.ae excludes all implied warranties, terms and conditions and is not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising directly or indirectly, out of your use of or your inability to use the Site. You release and indemnify Makemymeal.ae and/or any of its officers and representatives in respect of any claim, demand, dispute, cost, damage, liability or other consequence (direct or indirect) of any of the actions of the users of the Site.
Refunds for any items/orders that are canceled are done by sending an email request to support team at Makemymeal.ae. Any cancelled orders that are paid by credit and/or debit card results in Makemymeal.ae Loyalty Points of the equal amount being credited to the customer account. If the customer wants the funds to be credited to the credit and/or debit card, a request has to be sent to the support team at Makemymeal.ae and the finance department will credit the total amount to the customer’s credit and/or debit card account. Else, customer can use the Makemymeal.ae Loyalty Points for future orders on the Site.

19. Delivery Policy

Makemymeal.ae is an online ordering portal and doesn't deliver order to customers from the restaurants. Since all deliveries are carried out by the restaurants themselves, the delivery time depends on the availability of the drivers at the restaurants. This differs from day-to-day and on restaurants. www.Makemymeal.ae will NOT deal or provide any services or products to any of OFAC sanctions countries.